Thank you for choosing Mack’s Furniture for your furniture needs. We strive to provide high-quality products and excellent customer service. Please review our no return policy carefully before making a purchase:
All Sales Are Final:
All sales at Mack’s Furniture are final. We do not accept returns or exchanges for any reason other than those outlined below.
Special Order Items:
Special order items are specifically made or customized for you. Due to the unique nature of these orders, we cannot accept returns or exchanges on special order items.
Returns on Some Items:
Certain items may be eligible for return under specific conditions. Please contact our customer service within 10 days of receiving your order to inquire about the return eligibility of your item.
Restocking Fee:
Items eligible for return may be subject to a 19% restocking fee. This fee covers the cost of inspecting, repackaging, and restocking the item to ensure its quality for resale.
Conditions for Eligible Returns:
To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. Any item that is not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for return.
How to Initiate a Return:
If you believe your item is eligible for return, please contact our customer service at [customer service email or phone number] within [number of days] days of receiving your order. Our team will guide you through the return process and provide further instructions.
Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment.
Exceptions:
Mack’s Furniture reserves the right to make exceptions to this policy on a case-by-case basis. We will work with you to find a satisfactory solution whenever possible.
By completing your purchase with Mack’s Furniture, you acknowledge and agree to our no return policy.
Thank you for choosing Mack’s Furniture for your furniture needs.
